Web Hosting and Reseller Account Provider.

FAQ's Site Migration

How do I move my current site to Your Host?

Each situation is different; however, generally, there are 3 basic steps you need to take in order to move your site from your current hosting company to Your Host, as follows:
1) Select and order the appropriate Your Host package;
2) Move the contents of your current site to your new site. Setup email accounts, forwarders, auto-responders; ...
3) Change the name of the server for your domain at the registrar where your domain is registered. Within 24 to 48 hours the changes you’ve made should start to take effect.
Your Host name-servers are:
Primary Server Hostname:
ns.hsphereclub.com
206.51.230.86
Secondary Server Hostname:
ns2.hsphereclub.com
69.46.20.33

FAQ's EMail

Can't send email:

Our SMTP servers are configured as secure relays. This means that you cannot simply reference "mail.yourdomain.com" as an Outgoing mail-server unless you successfully login via one of your POP3 accounts at "mail.yourdomain.com” before you try to send. This is a mandatory setting to prevent spammers from using our mail-servers as havens for unsolicited email. If you are getting a "relaying prohibited" or "disconnected by administrator" error, normally this means that you didn’t login to the POP3 server at your domain before you tried to send through the SMTP server at your domain. To login, you need to check for mail first.

In addition to this, you still may not be able to send mail, regardless of whether or not you have successfully checked your mail. The reason why this may be the case is some ISPs have been set-up in such a way that their customers cannot use an outbound SMTP server to relay messages. If you are still experiencing problems sending mail through your domain, and are certain that you have logged in via POP3 to an account at your domain, you should contact your local ISP to see if they allow their customers to use outbound SMTP servers.

Your default root email account:

Every account starts out with a default "catch-all" account for its domain. This email box will grab all mail heading to ANYNAME@yourdomain.com. The login for this box is the same main account login you receive once you have successfully signed-up. Thus, if your root account is "test@homepage.net" (login of "homepage" - first 8 letters of your domain), there is no need to request an alias to your root account, because all names under your domain are already being filtered into this account.

Problem resolving your mail-host

If you find that you cannot get "mail.yourdomain.com" to resolve, as a valid SMTP or POP3 server, please make sure that your domain is registered in our name-servers. If your domain is registered in our name-servers and you continue to experience this problem, then try clearing-out your cache and cookies and then restarting your computer. Also, keep in mind that in some cases your registration may not yet have been completed by the registrar.

Any Username And Password Error:

The main cause for this is trying to access your email account with the wrong username / password details. If this is NOT your primary email account, remember to use the full email address (user@domain.com) as your username when logging in. If all else fails, simply remove and recreate the account with your mail control panel.

If none of the above helps, then most likely the POP3 box in question has received a corrupted message. In such an event, contact support and tell them to clear that box out. Note, however, that this usually results in most (or all) of that particular mailbox's contents being erased.

FAQ's Mail Servers

#1
Always remember to use "mail.yourdomain.com" as the incoming Post Office Protocol (POP3) and outgoing Simple Mail Transfer Protocol (SMTP) server in your local email client, such as Outlook Express.
#2
In the Cpanel mail control center, the forwarding function provides a forwarding function to other addresses and can be used to alias one account to another. Thus, if you want alice@homepage.com to forward to the POP3 account of chuck@aol.com, you can use the forwarding function to make this happen.
#3
All POP email boxes, EXCEPT the default account, use the full email address (user@domain.com) as the username when logging in.
#4
Your "default address" is the root catch-all mailbox. It receives messages heading to all addresses that are not setup as unique POP accounts within your domain. Keep in mind that the default address account does NOT use the full email address format, like other POP accounts. The login for your default address is the same as the main FTP login for your account.

#5
If it seems like you cannot lock a POP3 account to retrieve messages for any reason, the quickest way to solve this problem is to delete and recreate the account within your control panel. This saves time as it bypasses having to ask our support staff for assistance. Here, the changes you make to your email items, with your control panel, are done in real time.

#6
The mailing list feature is very simple, so please keep this in mind. If you require a more powerful listserv program, please discuss this with our support staff. Note, however, that we cannot utilize a robust listserv on our web-hosting machines without causing the server's overall performance to suffer. Thus, it is likely we may not be able to assist your needs.

When I post to the mail list the mail is held for administrative approval because of "implicit destination"
In the web-based list administration interface, go to 'Privacy options' and 'Spam-specific posting filters' (mid-page). In the text box for "Alias names (regexps) which qualify as explicit to or cc destination names for this list", enter the email address of the list.

FAQ's Hosting

What is Virtual Hosting?

Virtual Hosting is where multiple websites (www.anyname.com) are served from the same physical server. This saves each customer from purchasing their own expensive server, performing a set-up and providing the appropriate environment. This is the most common method of hosting small to medium size sites, with light to moderate traffic.

Do you have Front-Page extensions?

Yes, we offer FrontPage extensions. If you want to remove and/or add FrontPage extensions to your account, this can be done through your Control Panel.

What is Bandwidth?

Bandwidth is the amount of data moved between your site and the browser of the customer accessing your site. It is typically measured in Gigabits.

I want to change my account plan. How do I upgrade / downgrade my account?

To upgrade/downgrade your account, please go to our customer support page and complete a customer support request. In the customer support request, please specify what plan you want to change from/to, or else please specify the service you would like changed, and then submit your request.

What domain names do you support?

We support all domain names, which also includes foreign domain names.
Can we add services as we grow and need them?
Options can be added or removed, at any time, to cater to your current needs.

Do you provide backup processing?

We backup the data on our servers each night. However, even though we backup data, we also strongly recommend that you keep a remote backup of your files and data.

FAQ's FTP

What Programs can use FTP on my account?

We have put together a list of popular FTP software: (Keep in mind that new versions of FTP software are continuously being released – as such, you may want to view www.download.com and search for the client of your choice to see if there is an updated version available.) Also www.tucows.com is recommended for updated Windows applications.
#1
WS_FTP 4.5 - a standard FTP client for Windows Sockets. The graphical interface was designed with the novice FTP user in mind. This version features a reengineered FTP server detection and decoding process. Requirements: Windows 3.x or higher.
#2
Cute FTP - CuteFTP is a Windows-based Internet application that lets beginners use FTP without having to know a lot about the protocol of the system itself. It simplifies FTP by offering a user-friendly, graphical interface - instead of a command-line prompt. Requirements: Windows 95 or higher.
#3
WinTelnet and FTP Pro 32 -bit 1.0 Release 2 - WinTelnet and FTP Pro are sets of Telnet and FTP clients. The application hides the complexities of Unix with an easy-to-use Windows interface, and it offers features such as auto-login profiles and automatic FTP login. Requirements: Windows 95 or higher.
#4
FTP Icon Connection 2.5 - Anawave's FTP Icon Connection is a true 32-bit, drag and drop FTP client. Transfers files to and from a remote site with an easy-to-use interface and automated program setting. New features include shortcuts to 40 top FTP sites, file sorting, and firewall support. Requirements: Windows 95 or higher.
#5
Free AutoFTP 1.1a - Free AutoFTP is client software used to transfer files over the Internet. It lets you schedule automatic transfers on future dates or time. Other AutoFTP features include automatic dial and connect, a Windows Explorer like user interface, pop-up menus, drag and drop, activity log, Icon Tray installation, multiple simultaneous transfers, repeated auto-transfer scheduling, and more. Requirements: Windows 95 or higher.
#6
eFTP Explorer 1.10 - To keep file transfers as hassle-free as possible, eFTP presents FTP sites with a familiar Explorer-like interface. It has a tree-view on the justify, changeable file view on the right, and Internet Explorer/Office 97 "buttonless buttons". It also has features like file synchronization and scheduled downloads. Requirements: Windows 95 or higher.